Download New NokiaCareSuiteForStore-2012_51_4_4 ( FREE ) ( Direct Link) 
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1. New features in the Care Suite 5.0
In the future (P1 2013 is the target), Care Suite external channel will be ramped down.(SR3456) If user gives NOL login credentials three times wrong, the account will be blocked for security reasons. If account is blocked please try again in half an hour.
Please note: Offline installation: Uninstall previous version (2012.44.5) manually before installing this version. Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually. Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time. If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized. Lumia / Windows phones will reboot when they are disconnected - please wait for the phone to restart Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select "Never install driver software from Windows Update" PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet. 3. Known errors & limitations Informing user about corrupted data package doesn’t work. Error message is not shown in case data package is corrupted Battery level check UI notification is shown every time before flashing of WP8 device because battery level check is not yet supported on device side. FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection. Please do not use diacritical signs when selecting installation path for NCS. Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first attempt. Please try again, it works the second time around Pictures will disappear during Series 40 device SW Update. This is related to product specific data package configuration Asha drivers don’t install when devices are connected via USB hub (on win7). Hub works if user installs drivers first via straight USB connection. PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible 4. Reporting errors (manual reporting) • Care Suite has been activated to the Genius – tool so error reporting works the same way as for the Phoenix Service Software. Please include log files, detailed description on how to reproduce the problem and screen shot to the case • When reporting Nokia Care Suite errors, please attach application log files (if applicable). If error is reproduce able, please delete old existing log files, start service software, reproduce the error and then attach the log files to Genius case. 5. ZIP Package generator for reporting errors You can use the ZIP Package Generate tool (Envira) to create a ZIP package with necessary files to report an error. Please do the following steps to generate the ZIP package file: 1. Launch troubleshooting application 2. Select which tool logs you need to generate (PST.MSU etc.) 3. In hours define period from which log files will be gathered in the ZIP package. 4. Press Create button and wait a while. When ZIP package is generated the content is displayed: 5. Press show Zip Folder button to open Explorer window with folder containing the generated ZIP package: 6. Notice that the generated ZIP package is highlighted by default. The ZIP packages should be removed manually when they are not needed any more. 7. Attach the generated ZIP package to the Genius Case. 8. Brief step by step description about how the error can be reproduced should be attached to the Genius Case. 9. Please also attach screen shot of error to the Genius Case. 6. HW & Tool requirements: Please refer to Documents SR998 and SR999 in KICS Information Center. 7. Instructions for installation & use User guide document and elearning material for Care Suite are downloadable from Nokia Online (NOL). Please check the availability of documentation from your local NOL (www.nokiaonline.com) Care Suite 5.0 can be installed on the PC with all current Service Software versions which use the FUSE connection manager, but not run simultaneously with Care Suite 4.0. Before you start Phoenix or care Suite installation to Windows 7 the User Account Control (UAC) should be turned off from Windows Control Panel settings. Please make sure that you have all the latest Windows updates installed. Care Suite installation and use does not require that a dongle (PK-1, PKD-1 or FLS-5) is connected to PC. FLS-5 is only used for FBUS communication to phones which do not support direct USB connection 8. Supported products: RM-761, RM-763, RM-781, RM-799, RM-800, RM-813, RM-884, RM-803, RM-809, RM-807, RM-832, RM-834, RM-810, RM-811, RM-812, RM-827, RM-837, RM-871, RM-808, RM-823, RM-802, RM-835, RM-836, RM-849, RM-724, RM-725, RM-819, RM-801, RM-596, RM-601, RM-609, RM-626, RM-639, RM-640, RM-659, RM-662, RM-670, RM-675, RM-679, RM-691, RM-692, RM-693, RM-694, RM-702, RM-704, RM-707, RM-718, RM-730, RM-749, RM-750, RM-754, RM-772, RM-774, RM-775, RM-776, RM-779, RM-766, RM-767, RM-768, RM-696, RM-714, RM-872, RM-873, RM-862, RM-863, RM-864, RM-824, RM-825, RM-826, RM-845, RM-867, RM-846, RM-852, RM-821, RM-820, RM-822, RM-889, RM-898, RM-907, RM-878, RM-838, RM-843, RM-844, RM-911, RM-913, RM-914, RM-915, RM-917, RM-918, RM-923, RM-885, RM-887, RM-860 9. Release history: Version 2012.45.4 New features: Light test is added for WP8 devices. Detailed recovery instructions with pictures are done for WP8 devices. Multi refurbish is enabled for WP8 devices. For maximum 16 device simultaneous refurbish requires this setup: -Use a PC that has at least four independent USB 2.0 host controllers. -Connect no more than one powered external USB hub to each host controller Each external hub must have its own independent power source, with the capability to supply at least 500 mA per device connected to it. -Connect no more than four devices to each hub. -Result: no more than these four devices will share the entire bandwidth of a single USB host controller, and according to our testing, this is sufficient throughput at the current time for reliable use of the USB bus when doing Windows Phone 8 device flashing. Changes & Error corrections from previous version SIM and memory card tests are updated for WP8 devices. Menus are fixed for RM-843 and RM-852. These are disabled in this release for them: SW Reset, Touchpad calibration, ALS test and ALS calibration. ------------------------------------------------------------------------------------------------------------------------------------------------------------- Version 2012.44.5 New features: • SUpport For WP8 devices: Refurbish and recovery User is notified to remove existing memory card from the device before flashing. HW tests: Self test, Touch Display test, Display test, Vibra test, SIM test, Keyboard test, Memory card test, Microphones test, Accelerometer test and Audio Output test. Mode changer, having also Power Off feature. Type Label Printing. Multi IMEI Reader. • SW Update feature is removed. • Support for new products: RM-824, RM-825, RM-826, RM-845, RM-867, RM-846, RM-821, RM-820, RM-822, RM-878, RM-913, RM-914, RM-915, RM-917, RM-918, RM-923, RM-885, RM-887, RM-860. Changes & Error corrections from previous version • SW Update feature is removed. ------------------------------------------------------------------------------------------------------------------------------------------------- Version 2012.40.5 New features: - Support for new products: RM-832, RM-838, RM-843, RM-844, RM-852, RM-862, RM-863, RM-864, RM-872, RM-873, RM-889, RM-898, RM-907, RM-911 Changes & Error corrections from previous version - Windows XP operating system is not supported.( This release is not tested on Windows XP but it can work on XP.) - Change to Babel crash files sending is done: Crash file will be checked from the device only once per client session. When Fire connection is offline: Let’s remove crash file from the device and store it only to the PC - Fix to this error in WP7 Multi refurbish is done: Refresh different connection in FuseUI has caused refurbish fail. It is now fixed. - Automatic application update will be now also possible. - Failed Phone info rows are not shown. -------------------------------------------------------------------------------------------------------------------------------------------- Version 2012.22.1 New features: - PST and Multi SW updater is by default online when installing on a clean machine. Existing configuration file is not overwritten so in case you have PST and multi sw updater existing, please go to File -> Preferences -> Network to change the application startup mode. - Modifiable AT&T refurbish XML log files location is done. Log format and location can be selected in Preferences. - Better solution of CDMA support for refurbish log is implemented: An extra xml node is added to product configuration to determine the cdma device and create a shared plugin that will share this information to everyone who needs it. - CDMA Settings plug-in that can be managed with device specific feature configuration is done. CDMA info is shown only for: RM-802 and RM-836. - Support for .NET 4.0 is added. - Recovery instructions with device pictures for Nokia Lumia devices are added. - Battery level check for RM-696 is added. - Audio loopback test is removed. - Recovery plug-in is disabled for Prommer connections. Recovery has to be done via direct USB. - Minor modification to sw update logo is done. - Troubleshooting tool (Envira) is added to Care Suite Application Launcher. It can be now run separately - Product Code Change plug-in is renamed to Language Package Change. Please note that this plug-in doesn’t interact with Tucson so real product code change can’t be done with this plug-in. (Only selected software content can be flashed using this option.) - Selftests’ Overview text in UI is changed to inform user to execute self-tests in local mode instead of test mode. - Tone Generator tests are limited to Speaker and IHF (earlier Buzzer). - Support for new products: RM-714, RM-766, RM-767, RM-768, RM-806, RM-884. - Also, support for all products supported by the latest Testing and Tuning tool release are added in this release --------------------------------------------------------------------------------------------------------------------------------------------- version 2012.12.5 New features: -Support for new products: RM-696, RM-724, RM-725, RM-802, RM-807, RM-810, RM-811, RM-827, RM-832, RM-833, RM-834, RM-835, RM-836, RM-849, RM-837, RM-871 -Full feature set enabled for RM-761, RM-763, RM781, RM-799, RM-800, RM-813, RM-807, -Multi SW Updater is enabled.(It is not enabled for all devices.) The recommendation is to use it with up to five devices that are the same model and start the refurbish to every device simultaneously. -CDMA Phone Info for Lumia CDMA devices is added. -CDMA phone info added also to refurbish log. -Recovery is enabled also for Nokia Lumia 800 -AT&T refurbish XML format is supported also in Multi SW Updater. -Camera configuration for RM-724, RM-725 is added. -FiRe online functionality is enabled -Life Timer display for Lumia devices is supported Changes & Error corrections from previous version PC must be on-line in a sense that at least Ethernet connection with internal network or other PC needs to be configured and working. Internet connection is not required. Driver installation for Fuse drivers takes very long time so windows automatic driver installation is recommended to be disabled. Go to: Control Panel -> System -> Advanced System Settings -> Hardware -> Device Installation Settings-> Never install driver software from Windows Update. The necessary functionality of NokiaUsbReqTool.zip is integrated into this release. It is meant for resolving occasional Lumia refurbish failure on Windows XP machines. The root cause of the refurbish failure is that device driver installation can’t be finished in time on XP. Device gives timeout after 30 seconds. After driver installation has failed once, every retry will fail on the same port with the similar devices. With NokiaUsbReqTool.zip, serial number can be ignored with device PID. In practice it means that drivers will be installed only once per physical port. When servicing Nokia Windows Phones / Lumia Series devices Microsoft Zune installation is not required anymore --------------------------------------------------------------------------------------------------------------------------------------------- 10. Notes This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/). Copyright (c) 1998-2005 The OpenSSL Project. All rights reserved. Copyright (c) 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved. OpenSSL license text can be found from http://www.openssl.org/source/license.html |
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