Press-hold the Home button (big circle below the screen) and the Sleep/Wake button (on top of the iPhone) simultaneously.
Continue holding both buttons until the iPhone shuts off and begins to restart. This will take anywhere from 15-60 seconds.
Assuming your iDevice isn't totally crashed and unresponsive, you will
be offered the ability to power off at this point. If you take that
option, remember to turn your phone back on when you are done.
Alternatively, you can ignore the power off request and continue holding
continue following the steps below.
3
You may let go when you see the silver Apple logo. You have now completed the hard reset successfully.
4
Don't be alarmed that it takes quite a while to load from the Apple logo to the main screen. This is normal.
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